Privacy Policy

Syringa Networks Privacy Policy

Last updated January 1, 2023

Syringa Networks, LLC (“Syringa,” "we," "us," and/or "our") respects the privacy of our users ("user" or "you"). This Syringa App Privacy Policy (“Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you access or utilize our mobile application (the "Application"). Please read this Privacy Policy carefully. IF YOUDO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of thisPrivacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, including any in-application virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

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1. OUR COLLECTION OF YOUR INFORMATION

Except to the extent reasonably necessary for the access and use of the Application for its intended purposes, we do not collect any personal, derivative, financial, social media, third party app, or geo-location data, nor do we require social media permissions or social media access. Information and permissions reasonably necessary for the access and use of the Application include:

Information You Provide through the Application: We collect personal information from you when you voluntarily provide such information, such as your name, email address, and phone number, when you contact us with inquiries, and when you register to use the Application. By voluntarily providing us with such information, you are consenting to our use of it in accordance with this Privacy Policy. If you provide information within the Application, you acknowledge and agree that such information may be transferred from your current location to the offices and servers of Syringa and any authorized third parties referred to herein located in the United States.

Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device's storage. Access to device storage is required for voluntary user input of images or documents associated with Application notifications. By changing device storage permissions, Application upload capabilities will become disabled and may cause the Application to stop working properly.

Mobile Device Data: We collect device information such as your mobile deviceID number, model, and manufacturer, version of your operating system, phone number, country, and location.

Push Notifications: The Application requires use of push notifications. This means you will receive messages on your device from time to time in connection with the Application.

Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Application to help customize theApplication and improve your experience. When you access the Application, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Application.You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser's settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

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2. OUR USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected from or about you via the Application to:

• Deliver products and services that you have requested;
• Create and manage your account;
• Enable secure communications and validation of your device;
• Notify you of Application updates;
• Manage your customer relationship and provide you with customer support;

• Enforce our terms and conditions;
• Manage our business; and
• Perform functions as otherwise described to you at the time of collection.

‍3. OUR DISCLOSURE OF YOUR INFORMATION TO THIRD-PARTIES

We are not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your information with certain third parties without further notice to you, as set forth below.

By Law or to Protect Rights: In certain situations, we may disclose your information to a third party (a) if we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b)to enforce our agreements, policies, terms and conditions, (c) to protect the security or integrity of our Application or services, (d) to protect Syringa, our customers or the public from harm or illegal activities (including, without limitation, for fraud protection and credit risk reduction), (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing physical harm, (f) where otherwise permitted under any applicable law, rule, or regulation, or (g) with your prior consent.

Vendors, Consultants and Other Service Providers: Syringa, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions could include hosting and maintenance services, virtual infrastructure, payment processing, and database management. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Sale or Bankruptcy: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information could be transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in thisPrivacy Policy.

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4. SECURITY OF YOUR INFORMATION

We use industry-standard administrative, technical, and physical security measures to help protect your information. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect, error free, or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. As the Application is accessible using the internet and/or remote connectivity, we cannot and do not guarantee complete security.

Furthermore, we are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

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5. EXCLUSIONS

This Privacy Policy does not apply to any information collected by us other than information collected through the Application, which is required for you to access and login to the Application. This Privacy Policy does not apply to any unsolicited information you provide to Syringa through the Application or through any other means.This includes, but is not limited to, information posted to any public areas, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All UnsolicitedInformation shall be deemed to be non-confidential and Syringa shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

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6. POLICY FOR CHILDREN

We do not knowingly market to, solicit, or collect information from children under the age of 13. If you are under the age of 13, please do not submit any information through the Application. We encourage parents and legal guardians to monitor their children’sInternet usage and to help enforce our Privacy Policy by instructing their children never to provide information through the Application without their permission. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below, and we will endeavor to delete that information from our systems.

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7. OPTIONS REGARDING YOUR INFORMATION

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Account Information: You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account, or
• Contacting us using the contact information provided below.
• Upon your request to delete your account, we will remove your account tom our active databases. However, any information you supplied in connection with the Application or your use thereof, will continue to be the property of the organization entitled thereto(e.g., your organization).

Emails and Communications: If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Logging into your account settings and updating your preferences, or
• Contacting us using the contact information provided below.

If you opt out, we may still send you non-promotional communications, such as security alerts, important updates and notices related to your access to or use of the Application or those about your online account or our ongoing business relations via email, text messages or other communication modes.

8. CONTACT US

If you have questions or comments about this Privacy Policy, please contact us using one of the following methods:

‍Postal Address:

Syringa Networks, LLC12301 W. Explorer Dr.Boise, ID 83713

Telephone:

Office Phone: (208) 229-6100Toll Free Phone: (800) 454-7214

Fax:

(208) 229-6130

Electronic Mail:

noc@syringanetworks.net

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‍9. PRIVACY NOTICES FOR CALIFORNIA RESIDENTS

Syringa is providing the following notices (“California Privacy Notices”) pursuant to the

California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020, effective January 1, 2023 (“CPRA”). These California Privacy Notices supplement Syringa’s global privacy notice and applies solely to all Application users, consumers, and others who reside in the State of California or are considered California“Residents” under the CCPA & CPRA (for purposes of this Section 9, “consumers” or“you”). This Section 9 does not apply to persons that do not reside in the State ofCalifornia or that are not considered California Residents.

Terms used in this Section 9, which are not otherwise defined, shall have the meanings ascribed to such terms in the CCPA & CPRA.

Information Syringa Collects: Syringa collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device. As of the date hereof Syringa collects (and/or has collected) personal consumer information for each of the categories in which “Yes” is identified in the “Collected?”column of the table below. Please note, however, that not all information is “personal information” or “sensitive personal information” within the meaning of the CCPA (for example, as more fully described in Cal. Civ. Code § 1798.140(v), “personal information” does not include publically available information or de-identified or aggregated consumer information). Further, a response of “Yes” within the “Collected?” column of the table below does not necessarily mean that Syringa collects all of the information contained in the “Examples” column for the applicable category.

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For the category in which “Yes” is identified in the “Collected?” column of the above table, Syringa obtains the listed personal information solely from customers, their designees, or their agents (e.g., employers, contractors, etc.).  

Use of Personal Information: Consistent with the CCPA & CPRA, we may use or disclose the personal information we collect from consumers for one or more of the following purposes:

• To fulfill or meet the reason for which the information is provided.

• To create, maintain, and secure your account through the Application.

• Performing services including maintaining or servicing Syringa accounts.

Syringa will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice

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Disclosure of Personal Information Third Parties: Syringa does not sell or disclose your personal information to third parties.  

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Consumer Rights and Choices:  The CCPA provides California consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

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Access to Specific Information and Data Portability Rights: You have the right to request disclosure of certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, Syringa will disclose to you:

• The categories of personal information Syringa collected about you.

• The categories of sources for the personal information Syringa collected about you.

• Syringa’s business or commercial purpose for collecting that personal information.

• The categories of third parties with whom Syringa shares that personal information.

• The specific pieces of personal information Syringa collected about you (also called a data portability request).

If Syringa disclosed your personal data for a business purpose, a listing identifying the personal information categories that each category of recipient obtained.

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Deletion Request Rights: You have the right to request that Syringa delete any of your personal information we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, Syringa will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

Syringa may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

• Debug products to identify and repair errors that impair existing intended functionality.

• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.).

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.

• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

• Comply with a legal obligation.

• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

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Exercising Access, Portability, and Deletion: To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by:

• Calling us, toll free, at (800) 454-7214

• Emailing us at noc@syringanetworks.net  

• Visiting our website, https://www.syringanetworks.net.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

To designate an authorized agent, please contact Syringa through one of the methods mentioned above.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Syringa cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with Syringa.

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Response Timing and Format: Verifiable consumer requests will be answered within forty-five (45) days of receipt, unless more time is needed (up to an additional 45 days), in which case we will inform you of the reason and extension period in writing.  A written response will be delivered by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding receipt of the verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

Syringa does not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

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Changes to this Privacy Notice: Syringa reserves the right to amend this privacy notice at our discretion and at any time.  When we make changes to this privacy notice, we will post the updated notice on Syringa’s website and update the notice’s effective date.  Your continued use of Syringa’s website following the posting of changes constitutes your acceptance of such changes.

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Questions? If you have questions or comments about this notice, the ways in which Syringa collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please contact us at:

Postal Address: Syringa Networks, LLC 12301 W. Explorer Dr.  Boise, ID 83713  

Telephone: Office Phone: (208) 229-6100  | Toll Free Phone: (800) 454-7214

Fax: 208) 229-6130

Electronic Mail: noc@syringanetworks.net

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